Privacy & Cookie Policy

ABC Bike Tours respects your privacy and is committed to protecting your personal data.

This Privacy & Cookie Policy explains what data we collect, why, how we use it and what rights you have.

By using our website or services you consent to the processing of personal data as described in this policy.

Contact details:

• Name
• Email address
• Phone number
• Country of origin

Booking details:

• Tour choice, date and time, number of participants
• Participant height (only to reserve a suitable bike size)
• Any tour-relevant notes and payment status

Technical data: IP address, browser type, device type, pages visited, referring website.

Communication data: emails, contact form submissions, customer-service requests.

We use personal data solely to:

• process reservations;
• deliver our services;
• select the right bike size;
• send booking confirmations;
• answer questions;
• improve our website and services;
• prevent fraud;
• comply with legal obligations.

ABC Bike Tours does not actively ask for medical or health data. Safety information you provide voluntarily is used only for that purpose.

Online payments are processed by third-party payment providers such as Stripe.

ABC Bike Tours does not store full credit-card or debit-card data.

We do not sell or rent personal data. We may share data with:

• payment processors;
• booking systems;
• hosting providers;
• IT service providers;
• authorities when legally required.

Third parties receive only the data necessary to provide their services.

Personal data is kept no longer than necessary for performing the agreement, customer service, legal obligations and financial administration. After the applicable retention period, data is deleted or anonymised.

ABC Bike Tours applies appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

Photos and videos may be taken during tours for promotional use on our website, social media, newsletters and marketing materials.

If you do not wish to appear recognisably, please tell the guide before the tour starts.

You may at any time request:

• access to your personal data;
• correction of inaccurate data;
• deletion of personal data;
• restriction of processing;
• objection to processing.

Requests can be sent to info@abcbiketours.com.

Our website uses cookies to improve user experience and analyse performance.

Necessary cookies: essential to the site, including language settings, security, booking functionality and session management.

Analytics cookies: tools such as Google Analytics to understand site usage.

Marketing cookies: with consent, used for advertising and remarketing via providers such as Google Ads and Meta.

On your first visit you can set your cookie preferences via the cookie banner.

You can also delete or block cookies at any time through your browser settings.

Our website may contain links to external websites. ABC Bike Tours is not responsible for their content, security or privacy practices.

ABC Bike Tours reserves the right to amend this Privacy & Cookie Policy at any time. The latest version is always published on our website.

For questions about this policy, contact us at info@abcbiketours.com or +66 81 812 9641.